Refund Policy

Last updated: 2026-09-29

Current service: free public preview. Checkout is disabled. We do not currently charge for runs. The paid-pack provisions below apply only after paid access opens and you accept the purchase terms at checkout.

Who to contact

SnakeRank is operated by HE YUYE (何玉叶), an individual operator based in Hangzhou, China. Contact: support@snakerank.app.

For a purchase question, email your order reference, purchase date and a brief description. Do not send your card number, sign-in code or password. The following rules describe the planned USD $9.90 / six-run pack when sales open.

Wholly unused packs

You may request a refund within 14 days of purchase if none of that pack's six credits has been consumed. Credits otherwise do not expire. A credit is consumed when a paid run is successfully issued. Starting a run therefore means the pack is no longer wholly unused under this voluntary refund offer.

Used packs and technical problems

A low score, losing a run or changing your mind after using credits does not qualify for the wholly-unused-pack offer. This does not limit statutory cancellation, withdrawal, refund or defective-service rights. Where the law requires separate consent for immediate digital delivery or affects withdrawal rights, that consent must be obtained at checkout; these pages alone do not waive such rights.

No credit is consumed if a run cannot be issued. If a platform fault prevents you from playing an issued run, contact us with the approximate time and run reference if available. We can restore the affected attempt after reviewing it, or provide another remedy required by law. Ordinary device/network interruptions and abandoned runs are reviewed on their facts.

Duplicate charges or missing delivery

Report duplicate charges and payments for which credits were not delivered. We will investigate the payment and credit ledger, correct mistaken duplicate charges, and provide missing credits or an appropriate refund for non-fulfillment. A pending or unverified payment does not create credits; please contact support rather than paying again solely because delivery appears delayed.

Refund processing

Approved refunds are processed through Waffo Pancake to the original payment method where supported. We will tell you when a refund has been initiated; the provider and your bank determine when it appears. We do not promise a fixed bank-processing time. Credits associated with a refunded purchase are removed or adjusted to avoid duplicate fulfillment.

These rules supplement, and never replace, mandatory consumer rights. You may also use any support or dispute channels provided by Waffo and your payment provider. See the Terms of Service and Privacy Policy.